Privacy Policy

1. Introduction

Psyainz LLC ("we", "our", or "us") operates an online education platform focused on vocal training and communication skills. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, mobile applications, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name
• Email address
• Phone number
• Account credentials (via Google or Apple Sign-In)

2.2 Payment Information

Payment processing is handled by Stripe, Inc. We do not store your credit card numbers or banking information on our servers. Please refer to Stripe's Privacy Policy for information on how they handle your payment data.

2.3 Usage Data

We collect information about how you use our Services:

• Learning progress and course completion data
• Practice session records and streaks
• Voice recordings submitted for feedback and assessment
• App usage statistics and preferences
• Device information (device type, operating system)

2.4 Voice Recordings

When you use our vocal training features, you may submit voice recordings for practice and instructor feedback. These recordings are stored securely and used solely to provide you with personalized training and assessment.

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our Services
• Processing transactions and subscriptions
• Personalizing your learning experience
• Sending notifications about practice reminders and progress
• Providing customer support
• Analyzing usage patterns to improve our Services
• Communicating with you about updates, promotions, and new features

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our Services (e.g., Stripe for payments, Supabase for data storage)
• Instructors: If you are enrolled in courses, your progress and submissions may be shared with assigned instructors
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. You may request deletion of your account and associated data by contacting us at support@psyainz.com.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Psyainz LLC
• No. 40, Lane 234, Shuxia Street
• Xiangshan District, Hsinchu City 300, Taiwan
• Email: support@psyainz.com